User Guide
1. Add the paper you want to print to your cart and proceed to checkout.
We offer 22 carefully selected types of paper.
There are many well-known papers available from all over the world, including Hahnemuhle (Germany), Canson (France), and PICTORICO (Japan), all of which are well known in the art industry.
"PHOTOPRI" handles the world's most popular papers, as well as traditional Japanese paper and Epson genuine photo paper and ink to support our customers in creating their own works with ultra-high definition printing.
About test prints
A test print will be made for each order for color proofing purposes.
Price: 1,100 yen/sheet Delivery time: 3 business days
The document will be delivered in a reduced A4 size format using the same paper and print settings as when you placed your order.
Please note that it will take three business days for the test prints to be shipped, so please keep this in mind regarding the final delivery date.
Delivery time example)
If you order 3 copies of A3 size and request test printing for all copies
Test (3 business days) + Notification of order progress (1 business day) + Actual order (3 business days) = 7 business days *The above is an example and will vary depending on the content and quantity of the actual order.
- If you cancel your order after the test print, we will charge you a cancellation fee of 100% of the total amount of the test print and 50% of the printing amount of the actual order.
- If you are unsure about the paper for this order, we can also provide an A4 test print on a different paper type (1,100 yen/sheet) by writing this in the comments section.
- If you resubmit your print after the test print and perform another test print, we will charge an additional 1,100 yen per sheet.
- If you would like to request color correction from PHOTOPRI after the test print, we will do so for 8,800 yen per data. For details, click here
Important points to note before ordering
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If you would like to check the layout, there is an option available to you when placing your order: "I would like to check the layout ." Please select "Yes" before placing your order.
If you wish, we will send you the layout by email after confirming your submitted data.
We will proceed with the order once we have confirmed the layout and received your reply . The normal delivery time will begin from our reply (3 business days for printing only, 10-14 business days for printing & framing) . - Even if the size is not on the list, we can cut it and deliver it to you! (Please specify the size that fits the desired size in the length and width when ordering)
- For "bordered" or "borderless" images, the data is stretched to the size you ordered , so there is no need for you to edit the image size.
- "Original size (no enlargement or reduction of data)" requires submitting complete data ; please check for details .
- The top, bottom, left and right margins that can be specified are 4 mm or more , but due to paper feed issues, this may be off by 1 to 3 mm.
Color correction service
At PHOTOPRI, we offer a color correction service with the assumption that the image will be printed.
Price: 8,800 yen/data Delivery time: 5 business days
We will carry out colour correction to match the paper and size of your order, and once correction is complete we will deliver an A4 sized proof print.
If any fine adjustments are required, we will make the adjustments again and send you a proof print again.
- If a third proof print is required, we will charge 1,100 yen per print.
- Colour correction is performed for each paper, so if you wish to colour correct multiple papers using the same data, an additional fee of 8,800 yen will be charged for each paper.
- If you cancel your order after color correction has been completed, we will charge you a cancellation fee of 100% of the total amount of the color correction and 50% of the printing amount of this order.
2. Enter your shipping information, payment information, etc. and proceed to complete your order.
<Payment Method>
Please check here for details.
<Payment Method>
We have three options available, so please choose the one that best suits you on the payment page.
■Credit card payment■Cash on delivery■Bank transfer
If you choose to pay by bank transfer, we will send you a separate email with a payment request.
<Regarding receipts>
- Credit card payment: We will issue the receipt in PDF format. For details, click here
- Cash on delivery: The receipt for the cash on delivery amount issued by the delivery company and attached to the waybill will be your receipt.
*If the receipt amount is "0 yen" due to a trial print, etc., we will not issue a receipt even if requested.
*If the addressee on the receipt is different from the shipping address, please specify this in the "Billing Information" field .
3. If you have not yet submitted the data, please send us the print data.
We receive many inquiries from customers about submitting data, so please see the "When sending printing data" page.
4. After confirming the data, we will move on to outputting the data.
Once payment and data confirmation are complete, we will proceed to output the data.
*We may contact you if there is a clear change in color.
5. Printing professionals will carefully complete the process from printing to packaging.
Most of the printing and packaging is done by hand.
Please rest assured that with our many years of know-how, we will print with the appropriate settings for each type of paper.
6. We will ship it to you.
The latest delivery information will be updated and announced here .
Delivery times vary depending on the contents of your order.
If you are in a hurry and would like to know the exact delivery date, please contact us.
Business days
Monday to Saturday (open even on public holidays) 11:00-17:00.
*Telephone inquiries are only accepted on weekdays.
* We are closed every Sunday .
Upon shipping, you will be notified of the tracking number by email.
7. Upon arrival, please check the contents.
If you find any defects, please contact us with a photo that shows the condition.
Start with a test print!
Colors may appear different on your computer monitor and on your printer. This is a convenient service for customers who want to check colors in advance.
*Delivery may take longer than usual.
*Some products are not eligible and require payment.