FAQ
FAQ
About paper
There are many types of paper available at PHOTOPRI.
Please choose the paper of your choice according to your work.
How to choose paper
This is a process that enlarges or reduces the received data to fit the paper size even if it does not fit the paper size.
There are three options: with borders, without borders, and without scaling (maintaining original size and submitting complete data), and you can choose the most suitable one.
*If you cannot choose the most suitable one, you may end up with an unexpected result, so please read the URL below beforehand.
We can produce items within the sizes listed in the price list.
Please order the paper size that fits the long and short sides, and then specify the finished dimensions using the "Custom Size" option .
Example) If you want 200mm x 290mm
Please select "A4 (210 x 297)" , select the "Custom size" option, and write 290 for the "long side" and 200 for the "short side" before placing your order.
*If you would like a custom size and "framed/panel option", we will provide a quote each time.
We have A5 size trial prints available.
You can choose from glossy paper set, matte paper set, illustration set, and all kinds of sets.
All of the papers we stock are only suitable for single-sided printing.
We can accommodate your request if you bring in paper for inkjet printers. For details, click here
Because it uses pigment ink, it is relatively water resistant and does not bleed easily.
When we tested it at our company, there was no problem with the general water pasting process.
About framing and processing
The paper will be pasted onto the top surface of a wooden panel. (*The paper will not be folded.)
The sides are designed to be hidden with tape.
The panel thickness is between 17mm minimum and 29.5mm maximum.
The thickness will vary depending on the size and availability at the time of ordering.
The following paper types are not supported: Hahnemuhle, ILFORD, and PICTARN.
(*Due to the nature of the paper, there is a tendency for the edges to fray and the ink to crack, so we generally do not accept requests for this unless you are absolutely certain and have accepted the risks.)
More about wood panels here
This process involves attaching a styrene panel that matches the size of the photo to the back of the photo to maintain its smoothness.
*The thickness of the styrene panel is 5mm.
[Points to note]
① It is suitable for short-term use, but is not suitable for long-term use (2 weeks or more) or for sale. Gases emitted from the adhesive may cause the paper to degrade, such as lifting or warping. Please note that it is particularly vulnerable to sudden changes in temperature and humidity.
② Ink cracks and paper fraying may be noticeable on the cut edges.
The following paper types are not supported: Hahnemuhle, PICTRAN, and ILFORD.
(*Due to the nature of the paper, there is a tendency for the edges to fray and the ink to crack, so we generally do not accept requests for this unless you are absolutely certain and have accepted the risks.)
For details on styrene panel pasting , click here
Our service does not process the process, so we cannot give a clear answer, but I think it would be easier to use matte paper, washi paper, PX Premium Matte Paper, or MC Art Paper, which have uncoated paper on the back side. .
I also found the following page on the internet, which I hope will be helpful.
"You'll never fail! Methods and tips for filling wooden panels with water"
This may be possible depending on the type and shape of your frame. Please contact us first.
*Please note that this is limited to framing works printed by PHOTOPRI.
About data
You can check the data even before placing your order or making payment.
Please send your images to info@photopri.com .
*Please note that printing arrangements will be made after payment has been confirmed.
*Please note that the optimal number of pixels and resolution will vary depending on the customer's desired values.
Recommended pixel count and resolution
*If you want to know the actual size of your image, please use the automatic calculation tool below.
The standard is 150ppi to 350ppi at the original size, and the recommended value is 350ppi.
Please see the following page for recommended pixel counts for general digital cameras and resolutions for each output size.
*Please note that the optimal number of pixels and resolution will vary depending on the values desired by the customer.
About recommended pixel count and recommended resolution
*If you are unsure of the actual size of your image, please use the automatic calculation tool below.
We can show you a preview.
When ordering, there is a checkbox called "Layout Preview", so please check "Confirm" before placing your order.
If you wish, we will send you a preview via email after we have confirmed your submitted data.
We will proceed after checking the preview and receiving your reply, and we will calculate the standard delivery time (3 business days for printing only, 10-14 business days for printing and framing) from the reply.
The submission deadline is noon.
Applications will be accepted on the same day as soon as we have confirmed payment in the morning (bank transfer only), checked the submitted data, and confirmed the layout.
Entries submitted after noon will be processed the next business day.
Supports JPG/TIF/PNG/BMP/PDF/PSD/Ai/EPS, etc.
For more information, please check this page
Since this service outputs RGB, there is no need to convert image data etc. to CMYK.
RGB output allows for a wider color space than CMYK.
The biggest feature of "Adobe RGB" is that compared to sRGB, the range of some colors, such as the blue to green area, is larger.
The number of pixels can be calculated from image data from a digital camera using the formula below.
Number of pixels = vertical pixels × horizontal pixels
For example, if the image is 1,600 x 1,200 pixels, the above formula will yield 1,920,000 pixels, which means that the image was taken with a 1,920,000 pixel digital camera.
Click here to find out the number of pixels
We have listed the resolution and number of pixels for the iPhone series starting with iPhone 5.
I have summarized the size that can be enlarged when the camera resolution is maximized, so I hope you will find it helpful.
The font you used may not be installed on our computer, so the font may change.
Please be sure to rasterize and outline before submitting.
When uploading large amounts of data, please use various storage services and let us know the download URL etc.
Image data, etc. sent at the time of ordering will be deleted after a one-month retention period.
Please rest assured that your information will be stored on a computer with security measures in place while we are in custody.
About the service in general
Monday to Saturday (open on public holidays)
It is from 11:00 to 17:00.
We are closed on Sundays and New Year's holidays.
This is possible as long as our company does not output the data.
Depending on the timing, we may not be able to make it in time, so please call us as soon as possible (070-8341-1109) .
This service does not scan photos, documents, or film as we do not have the equipment.
We recommend companies that use scanners for their works.
Student discounts are applied!
If you have a student ID, you can get 10% off your entire order. What's more, if you have graduated within the last year of receiving your certificate, you're eligible.
[Contents]
・10% off your entire order・Cannot be used in conjunction with other coupons
*If the email address used at the time of ordering does not match, the discount will not be applied.
【subject】
・All students with valid student ID cards
・Those who have been issued their graduation certificate within the last year
Student discount details here
We apologize, but we are currently only accepting consultations via email and phone.
Our staff has extensive printing experience and will be happy to assist you, so please contact us first.
Email: info@photopri.com
Tell us: 070-9296-0635
About delivery date/delivery/delivery
We will ship your order within 3 business days from the time we receive your payment, submission data, and layout confirmation.
Large formats of A2 size or larger with 7 or more pages, A3 size or smaller with 10 or more pages will be shipped in approximately 5 to 7 business days.
If you are ordering more than 20 sheets, the delivery time will be longer depending on the number of sheets, so please contact us in advance.
At the moment, it is not possible to respond urgently.
If you have any concerns about the delivery date, please write it in the comments section or contact us in advance via email or phone.
Delivery times vary depending on the region, so please check here for details .
We will notify you of the tracking number in the shipping notification email.
Please note that some shipping methods may not be trackable.
It may be possible to specify the date and time, so if you have a preference, please write it in the notes section before placing your order.
If you do not specify and there is an absentee ballot in your mailbox, please respond in accordance with the absentee ballot.
If you do not receive an absentee note, please contact each delivery company using the tracking number provided in the email.
If you wish to specify multiple delivery addresses, please place each order separately and register the delivery address for each order.
Our logo is pasted on a simple plain item with a sticker.
The package will not have any problems even if the delivery requester is changed, but if you wish, we can also deliver the package without the logo sticker.
Some are possible.
When ordering, please enter your desired time in the notes section.
Is possible.
You can separate shipping and billing information when placing an order.
We will change the delivery requester and send it to you. Please register when ordering.
*Cash on delivery may not be available for payment.
Payment, delivery note, invoice and receipt
We offer the following 3 types, so please choose according to your convenience on the payment page.
■Credit card payment
■Cash on delivery
■Bank transfer
If you create an account, you will be able to download receipts and invoices from your My Page.
The addressee and notes can be edited on the download page.
Questions after ordering (cancellation, return, refund)
This is possible before output.
Depending on the timing, we may not be able to make it in time, so please call us as soon as possible. We will provide you with information on how to resubmit your manuscript.
This is possible if the data has not yet been output by our company.
Depending on the timing, we may not be able to make it in time, so please call us as soon as possible.
Also, although delivery times may vary, additional orders are possible, so please let us know.
This is possible if the data has not yet been output by our company.
Depending on the timing, we may not be able to make it in time, so please call us as soon as possible.
If the work has any defects such as ink stains, scratches, or creases, we will reprint it.
In the event of any troubles after delivery, such as "it was folded" or "the processing failed", we will offer a 10% discount on reprints of the same order within one month to reduce the burden on artists as much as possible. If you would like to consult with us, please contact us by email with your order number.
*We apologize, but this is only for when there is a problem, so we cannot increase the quantity from the original order.
*We only accept inquiries about the exact same printing, and if there are requests to replace the data, change the size or paper, we will treat it as a new order.
*Cannot be used in conjunction with other discounts.